Collective
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Frequently Asked Questions
Does my membership expire?
Membership is based on an annual renewal. You will be notified by email before your membership expires.
How will I know about Members-only events?
We will email you with invitations to Member-only events held throughout the year.
How do I get my stuff?
Shirts, stickers, and other swag can be picked up at the shop. For event tickets, you will be notified by email with the details of the specific event.
What is a Safety Check?
A safety check involves going through the bike, making sure all fasteners are properly torqued, axles/quick release levers are correctly tightened, brakes are properly adjusted, tires are properly inflated, and shifters are working properly. We will let you know if we see something that needs to be serviced or replaced.
What is included in a Tune Up?
A tune up covers everything in the safety check, but also includes cleaning the bike and drivetrain, replacing grease in hubs, bottom bracket and headset if needed. Replacing damaged cables, tubes, and brake pads on non-disc bikes.
Additional costs apply for parts replacements, but no additional costs for the labor
Got other questions we didn't cover?
Contact us and we'll fill you in on the details.
